TERMS AND CONDITIONS
INTRODUCTION
1.1 We operate the website www.paperjournals.co.uk (the “Website”). We are Paper Journals Limited, a company registered in the United Kingdom under company number 14685470 and with our registered address at 86-90 Paul Street, London, EC2A 4NE, UK. (“we”, “our”, “us” or “Paper Journals Ltd”).
1.2 If you are a consumer then references in these terms and conditions (the “Terms”) to “you” are to the individual using our website and purchasing the products detailed on our website (“Products”) for private and non-commercial purposes.
1.3 These Terms (together with our Privacy Policy) tell you information about us and the legal terms and conditions on which we sell the Products to you. The Terms, Privacy Policy and Terms of Website Use are together the “Agreement”.
1.4 By registering with Paper Journals Ltd and ordering a Product through this Website, you accept that you are entering into a contract with us under these Terms. People who register with Paper Journals Ltd establish an “Account” and become “Users”. Visitors to Paper Journals Ltd who do not register with Paper Journals Ltd, but who nevertheless use the Site affirm that they are bound by these Terms each time they access Paper Journals Ltd.
1.5 If you do not agree to these Terms, you must not use this Website.
1.6 Please note, we reserve the right to amend these Terms from time to time.
PLACING AN ORDER
2.1 A contract for the purchase of a product is created as follows:
2.1.1 To place an order, a visitor must become a User by creating an account or checking out their order a a guest, as outlined in Section 1.4;
2.1.2 The User places the order on the Site by pressing the Place Order button at the end of the checkout process. The customised product contained in the order is a “personalised product”;
2.1.3 By confirming your order, you are agreeing to purchase the “personalised product” you have selected for your order;
2.1.4 At this point, we take payment for your order by means of your nominated payment method;
2.1.5 We will confirm our acceptance of your order by sending you an “order confirmation email”, which will make the agreement legally binding on you and us. Each order placed will incorporate the Terms and shall be a new and separate contract between you and us;
2.1.6 Once your Order has been despatched for delivery, you will receive a “despatch confirmation email”.
2.2 If your order is rejected we will contact you to confirm this and you will be refunded for your Order. We may reject an order for any of the following reasons:
2.2.1 If we do not have your chosen product in stock;
2.2.2 Where we cannot obtain authorisation for your payment;
2.2.3 If there has been a relevant pricing or product description error;
2.2.4 If your order otherwise breaches any of the requirements of these Terms;
2.2.5 The use of images for a personalised product which are corrupted, unsupported technically or inadequately pixelated;
2.2.6 If a personalised product you wish to order contains anything which contravenes, or appears to contravene, our Content Rules (see section 3.3 below for our Content Rules);
2.2.7 We suspect that the order has been placed fraudulently;
2.3 We cannot make changes or cancel your Order once it has been placed – for further details on our Cancellation Policy, please see Section 6.
PRODUCTS AND PRICING
3.1 We endeavour to ensure that every product on Paper Journals Ltd is shown accurately, however, occasionally there may be small variations in colour, typefaces and layout.
3.2 The prices displayed on the website are subject to change and we reserve the right to change these at any time.
3.3 In rare cases, the price quoted for a Product may be displayed incorrectly. We will aim to rectify any such error as quickly as possible and will notify you of the correct price before you make your payment. We are under no obligation to provide the Product to you at the incorrect price, even after an Order Confirmation Email has been sent, if the pricing error is obvious and unmistakeable and could reasonably be recognised by you as a mis-pricing.
3.4 Prices shown on the website are in GBP and are inclusive of Value Added Tax (VAT) at the prevailing rate. The price of the product excludes the delivery charge.
3.5 Paper Journals Ltd does not cover, and will not be responsible for, the payment of any additional customs or import charges, duties or taxes incurred when the parcel reaches the destination country. Please enquire with your government’s import office if you are concerned that your order may incur import taxes when it ships from the UK.
PERSONALISATION OF PRODUCTS
4.1 It is up to you to ensure that all content in a personalised product is correct, and (for example) is correctly spelt or irregularly formatted. We cannot edit or cancel an order for a personalised product once it has been placed so, please double-check your order on screen before confirming your purchase. Please refer to Section 6 for further information on Changing or Cancelling an Order.
4.2 If you are uploading a photo for an artwork or stationery product, images must ideally be in JPEG or PNG format. Any other format such as .DOCX or PDFs are not accepted. For best results, we advise uploading an image at 300DPI or make the image dimensions approximately 1,000 pixels for the smallest edge of your photos. If you upload a photo that has a lower resolution or image size, we will accept it, however, we cannot guarantee the image quality when printed.
4.3 Content Rules – we do not permit personalised products to include any content or material which:
4.3.1 infringes anyone’s copyright: in particular, you must ensure that you either own the copyright in an image or any other content that you wish to include in a personalised product or that you are fully licensed by the copyright owner to include that image or other content in the personalised product;
4.3.2 infringes any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality;
4.3.3 contravenes any applicable law (including, without limitation, any criminal law) or regulation;
4.3.4 is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person;
4.3.5 misrepresents identity or impersonates any person;
4.3.6 includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person;
4.3.7 contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group;
4.3.8 may harass, upset, embarrass or alarm any person;
4.3.9 gives the impression that it emanates from or has been approved by us;
4.3.10 advocates, promotes or assists any unlawful act.
DELIVERY OF PRODUCTS
5.1 The price for delivery is included in the price shown.
5.2 Delivery charges and times can be consulted on our Shipping & Returns page.
CHANGING OR CANCELLING AN ORDER
6.1 In general, you cannot cancel or edit your Order of personalised products once the order has been placed and an order confirmation email received. However, if you contact us before your order has been created we may be able to make a single change/correction. In this scenario, please provide us with all the information required when you first contact us.
6.2 We are not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammatical errors; poor image quality derived from low resolution images, order quantity, or other ordering errors, including delivery address. To prevent these errors from happening, please review your order carefully before proceeding to payment.
REFUND POLICY
7.1 If, upon receiving your Product(s), they are damaged or the printing is faulty, you may request a refund or reprint in accordance with clause 7.2 below. We will not refund you if the Product(s) are in a good condition but the content is wrong due to a mistake made when ordering – please refer to Section 4 for further information on ordering personalised products.
7.2 You can request a refund or reprint in the case of printing faults or damage on your Order within 7 days of the date of receipt of the Product(s). Please email hello@paperjournals.co.uk with your order number, a description and clear photograph of the damaged goods and we will consider if you are eligible for a refund or reprint. As stated in Section 6.2, we do not take responsibility for customer generated mistakes.
7.3 If you choose to receive a refund, we will refund you the total amount you paid for the Product(s) plus any delivery charges you may have paid, within 28 days of the day on which you provide us with evidence that the Product(s) are faulty.
7.4 If you choose to have your Product(s) reprinted, we will do so free of charge and resend to you at no extra cost.
7.5 Please note, it is not our policy to offer both a refund and a reprint.
7.6 If you choose to return a non-personalised item, we will refund you the total amount you paid for the Product(s) plus any delivery charges you may have paid, within 28 days of receiving a return. Please refer to section 8 for further information.
RETURNS POLICY
8.1 If, upon receiving your Product(s), they are damaged or the printing is faulty, you may request a refund or reprint. Please refer to section 7 for further information. Due to the personalised nature of all of our products, we do not accept returns in the case that they are not damaged or faulty.
8.2 Please note: The above returns policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
PAYMENTS AND CHARGES
9.1 We accept payment through VISA, Mastercard debit and credit cards, Amex, Maestro, and Apple Pay on mobile.
9.2 The total charges for the Products and delivery are listed on the checkout page and on the Order Confirmation Email.
9.3 Payment will be deducted from your account when we send you the Order Confirmation Email.
9.4 When submitting your order, you warrant that all the detail you have provided are valid and accurate at the time, and that when your order is accepted by us, payment will be made in full.
9.5 If we cannot accept your order for the reasons outlined in Section 2.2 then no charges will be made to your card.
9.6 Your Order Confirmation Email contains all the necessary information to constitute a simplified VAT receipt in line with HMRC guidelines.
INTELLECTUAL PROPERTY RIGHTS
10.3 All material on our Website is either owned by or licensed to Paper Journals Ltd and cannot be redistributed or reproduced without prior permission. This material includes, but is not limited to, designs, photography, text, layout, look and graphics. All worldwide rights are reserved.
10.4 You may not copy, distribute, create any derivative work or commercially exploit the content from Paper Journals Ltd, or any of the material found on our Website without our prior express, written permission.
10.5 Unauthorised use of this website and the materials within it may give rise to a claim for damages and/or be a criminal offence.
LIABILITY
11.1 We, and any of our members, agents, directors, employees or partners, have no liability to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for:
11.1.1 any loss of income or revenue, business, profits or contracts, and anticipated savings;
11.1.2 any loss or corruption of data;
11.1.3 any loss or damage which does not directly result from our failure to comply with this Agreement.
11.2 Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
RISK AND TITLE
12.1 The Products will be at your risk from the time of delivery.
12.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
TERMINATION
13.1 We reserve the right to terminate this Agreement with immediate effect if you are in breach of any of the terms of the Agreement or fail to make payment when due.
EVENTS OUTSIDE OUR CONTROL
14.1 We, or any delivery and production service we use, will not be liable or responsible for any failure to deliver, or delay in production or delivery of, the Products that is caused by an Event Outside Our Control, as defined below.
14.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including but without limitation to, adverse weather conditions (such as snow, flood, storms, heatwaves), strikes or industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, earthquake, subsidence, epidemic or other natural disaster, road traffic accidents and road closures.
LAW AND JURISDICTION
15.1 These Terms, the Services and each Order and purchase of a Product are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction in relation to disputes arising in connection with these Terms. These Terms are offered in English only.
ENGAGEMENT WITH OUR CUSTOMER SERVICE STAFF
16.1 We will always be polite & friendly to customers who get in touch with us, and ask that you engage with us in the same way. Abusive language and threats will not be tolerated in any communications with us, be it via email, live chat, over the phone, or on Social Media. The use of inappropriate language may prevent us receiving your emails or messages, as these are automatically filtered to remove abusive content.
PROMOTIONS
17.1 All promotions are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions.
17.2 All promotional codes must be applied by the Customer prior to completing the order for the discount to be deducted. Promotions cannot be applied to previously placed orders or orders placed after the promotion’s expiry date.
17.3 Unless stated, discounts cannot be combined and only one offer can be applied to any order, including site wide sales. In this case, the better discount will automatically be applied to the Customer’s order.
17.4 Paper Journals Ltd reserves the right to exclude certain products from promotions. See the specific details of the promotion for excluded products.
17.5 Promotional codes are not transferable or redeemable for cash or credit.
17.6 Paper Journals Ltd reserves the right to amend or withdraw a promotion at any time.
17.7 Paper Journals Ltd shall not be liable for any financial loss arising out of the refusal, cancellation, or withdrawal of any promotion or any failure or inability of a Customer to take advantage of a promotion for any reason.
01st May 2024
